Progress of my Firearm Application

Well I phoned the call centre dealing with Firearms Application enquires.

The guy I spoke to was bright and cheery and well trained in customer service.

Conversation went along these lines:

Me: Hi, I submitted an application for two Cat A firearms on Dec 7th and I've not heard anything yet.

Him: I hear that's been happening.

Me: Well I actually heard some rumours that they've got things under control now.

Him: Mmm, well let's see what's happening ... mumble, mumble, ... need to log on ... mumble, mumble ...what's your surname?

... details given etc ...

Him: Well the good news is that we've received your application and it is just in the queue to be looked at.

Me: I'm guessing that you can't tell me how long the queue is?

Him: No, I just work in the call centre and aren't allowed to put you through to the Firearms section.

Me: Can you tell me what date you received my application?

Him: Let's have a look - it was received at Licencing 20 days ago - which means it took 11 days to get from the Post Office to us.

Me: So you can't give me any idea of how long I've still got to wait?

Him: Nope, I could say a week, a month but no, it's in the queue. Is it for hunting or club use?

Me: Club use.

Him: Well there shouldn't be a hold up - you've got a letter from the club and everything?

Me: Yes.

Him: Well it should be straight forward then. The person who it has been assigned to just needs to get to it. They're doing them in order of date received.

Me: Okay. Thanks.

So I'ld like to know who those people are who are getting them within 2 weeks???

(Or maybe you guys are right - the ones who commented on my last post - I've pissed them off and I keep getting put at the end of the queue).