Wednesday, February 4, 2015

How to Fix Computers & Phones

Simple really: "Report they're broken" ..

In the last couple of weeks I've had both my work computer play up (half the keyboard stopped working) and my phone (no sounds for a couple of days - even with volume turned up; then it continually making noise even with all sounds turned off; and then the screen going black and staying black making it impossible to hang up on calls or press numbers on automated call systems).

So what did I do?  I FINALLY decided to log a service issue with work's IPT team (finally, as they're on the other side of the country and their normal response to any issue is to do a reinstall or factory reset - neither of which I wanted to do).  BUT there comes a time when the piece of technology is either thrown out the window or you bite the bullet and talk to IPT.

So anyway, I logged a service report on both the phone and the computer and guess what - they're now both working perfectly.

So now I have a dilemma - do I tell IPT they're working perfectly or not????


Old NFO said...

I'd leave the report in, and get them checked... As soon as you cancel, they'll blow up again!!! :-(

Morris said...

Yep, what oldNFO said.

Murphy is obviously trolling you, Julie. :P

Good to see you back, too.

Julie said...

Thanks Jim & Morris - I've asked for a replacement phone and then I'll send this one across. The IPT guy is actually in Perth next week, so I'll decide on the day what to do about the computer as I really don't want it re-imaged.

DaddyBear said...

Admit nothing. They continuously stop working, you can't predict when, and you want something new.