Simple really: "Report they're broken" ..
In the last couple of weeks I've had both my work computer play up (half the keyboard stopped working) and my phone (no sounds for a couple of days - even with volume turned up; then it continually making noise even with all sounds turned off; and then the screen going black and staying black making it impossible to hang up on calls or press numbers on automated call systems).
So what did I do? I FINALLY decided to log a service issue with work's IPT team (finally, as they're on the other side of the country and their normal response to any issue is to do a reinstall or factory reset - neither of which I wanted to do). BUT there comes a time when the piece of technology is either thrown out the window or you bite the bullet and talk to IPT.
So anyway, I logged a service report on both the phone and the computer and guess what - they're now both working perfectly.
So now I have a dilemma - do I tell IPT they're working perfectly or not????